Define Your Customer Experience Vision.
1:01
YouTubeMarilyn Suttle, Suttle Enterprises, LLC
Define Your Customer Experience Vision.
This is a segment from my Customer Experience Impact Guide. It poses a question to help you shape the experience of customers and employees. Today’s focus: Define the Vision. If you can’t describe what an excellent customer experience looks like, you can’t expect it. So, what does “excellent” look like under your area of influence?
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